Terms & Conditions
Terms of use for the UK ETA application service
Last updated: December 2024
1. Acceptance of Terms
By using the UK ETA application service, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use this service.
2. Service Description
This service allows eligible travelers to apply for a UK Electronic Travel Authorisation (ETA) online. The service includes:
- Online application form submission
- Document upload and verification
- Payment processing for application fees
- Application status tracking
- Electronic delivery of ETA decisions
3. Eligibility Requirements
To use this service, you must:
- Be a national of an eligible country
- Hold a valid passport with at least 6 months validity
- Be traveling for permitted purposes (tourism, business, transit, etc.)
- Meet all eligibility criteria as defined by UK immigration law
- Provide accurate and complete information
4. Application Process
When submitting an application, you agree to:
- Provide truthful, accurate, and complete information
- Upload genuine documents and photographs
- Pay all applicable fees
- Respond to any additional requests for information
- Accept the decision made by UK immigration authorities
5. Fees and Payment
Application fees are non-refundable except in the following circumstances:
- Technical error preventing application submission
- Service unavailability causing application failure
- Duplicate payment processing errors
Fees are subject to change without notice. The applicable fee is the one displayed at the time of application submission.
6. Application Decisions
ETA decisions are made at the sole discretion of UK immigration authorities. We do not guarantee approval of any application. Factors that may affect your application include:
- Criminal history or security concerns
- Previous immigration violations
- Incomplete or inaccurate information
- Failure to meet eligibility requirements
- Risk assessment outcomes
7. Use of ETA
If granted, your ETA:
- Does not guarantee entry to the UK
- Must be valid at the time of travel
- Cannot be transferred to another person
- Is linked to the passport used in the application
- May be revoked if conditions are not met
8. Prohibited Activities
You must not:
- Provide false or misleading information
- Use fraudulent documents
- Apply on behalf of another person without authorisation
- Attempt to circumvent security measures
- Use the service for any unlawful purpose
- Interfere with the operation of the service
9. Limitation of Liability
We are not liable for any direct, indirect, incidental, or consequential damages arising from your use of this service or any decision made regarding your application. This includes, but is not limited to, travel costs, accommodation expenses, or lost opportunities.
10. Technical Requirements
To use this service effectively, you need:
- A modern web browser with JavaScript enabled
- Stable internet connection
- Ability to upload digital documents and photos
- Valid email address for communications
- Payment method for application fees
11. Data Protection
Your personal information is processed in accordance with our Privacy Policy and UK data protection laws. By using this service, you consent to the collection and processing of your personal data as described in our Privacy Policy.
12. Service Availability
While we strive to maintain continuous service availability, we do not guarantee uninterrupted access. The service may be temporarily unavailable due to maintenance, updates, or technical issues.
13. Changes to Terms
We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on this website. Continued use of the service constitutes acceptance of modified terms.
14. Governing Law
These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising from the use of this service shall be subject to the exclusive jurisdiction of the courts of England and Wales.
15. Contact Information
For questions about these Terms and Conditions, contact us:
UK ETA Service
Home Office
2
Marsham Street
London SW1P 4DF
Email:
[email protected]
Phone: +1 702-329-4270